Last updated: February 25, 2024
Thank you for shopping at Ideal Choices. We strive to provide you with high-quality products and excellent customer service. However, if you are not entirely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below.
1. Returns
1.1 Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must initiate the return process within 30 days of the purchase date.
1.2 Non-Returnable Items:
Certain items are exempt from being returned. These include perishable goods, intimate or sanitary products, gift cards, downloadable software, and health and personal care items.
1.3 Return Process:
To initiate a return, please contact our customer support team with your order details and the reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable. Please do not send your purchase back to the manufacturer.
1.4 Shipping Costs:
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to our error or a defective product.
2. Refunds
2.1 Refund Eligibility:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. We reserve the right to refuse a refund if the returned item does not meet our eligibility criteria.
2.2 Refund Process:
If your return is approved, we will initiate a refund to your original method of payment. The refund amount will be the purchase price of the returned item, minus any applicable shipping costs or restocking fees.
2.3 Processing Time:
Refunds may take some time to process and appear in your account. The exact processing time will depend on your payment provider.
3. Exchanges
3.1 Eligibility:
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact our customer support team within 30 days of the purchase date.
3.2 Exchange Process:
To initiate an exchange, please contact our customer support team with your order details and the reason for the exchange. Our team will guide you through the exchange process and provide you with further instructions.
3.3 Shipping Costs:
You will be responsible for paying the shipping costs for returning the defective or damaged item. We will cover the shipping costs for sending the replacement item to you.
4. Damaged or Defective Items
4.1 Inspection:
Upon receiving your order, please inspect the items carefully for any damage or defects. If you notice any issues, please contact our customer support team immediately.
4.2 Resolution:
We will work with you to resolve any issues related to damaged or defective items. This may involve providing a replacement, issuing a refund, or taking other appropriate actions.
5. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us using the information provided on our website.
By making a purchase on our website, you acknowledge that you have read and understood our Refund and Returns Policy and agree to its terms and conditions.
